{"ops":[{"attributes":{"size":"large","bold":true},"insert":"Return Policy for Sirvim.com"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"Welcome to Sirvim.com! We are delighted to have you as a valued customer and want to ensure"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"your shopping experience with us is exceptional. To guarantee your satisfaction, we have put"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"together a comprehensive return policy that aims to address any concerns you may have."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large","bold":true},"insert":"Returns Eligibility:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"1. Damaged Items: If you receive items that are damaged, we understand how disappointing"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"that can be. In such cases, we offer exchanges. Please follow our return procedure (outlined"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"below) to initiate the process."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"2. Incorrect Items: If you receive items that are different from what you ordered, we sincerely"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"apologize for the inconvenience. We are happy to exchange these items for the correct ones."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"3. Pre-defined Items: Some items on our website may fall under a pre-defined category. For"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"these items, exchanges are only possible if they are not in the same condition as when they"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"were delivered. Please review the condition requirements in the 'Conditions for Returns'"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"section below."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large","bold":true},"insert":"Video Documentation for Easy Returns:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"To ensure a seamless and efficient return process, we request that you provide a video recording of"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"the parcel unboxing and item inspection. This video documentation is crucial for us to verify the"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"condition of the items and expedite your return. It's a step towards hassle-free returns."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"Contact Information:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"If you encounter any issues with your purchase or have questions about our return policy, please"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"reach out to us via:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"• Email: "},{"attributes":{"size":"large","bold":true},"insert":"sirvimpvtltd@gmail.com"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"• Mobile: "},{"attributes":{"size":"large","bold":true},"insert":"+913663358767"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large","bold":true},"insert":"Return Procedure:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"1. Contact Us: If you need to make a return, please get in touch with us within 7 days of"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"receiving your order. When contacting us, provide your order number, your contact details,"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"and a brief description of the issue you're facing."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"2. Instructions: After we receive your request, we will provide you with detailed instructions"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"on how to proceed with the return, including where to send the items."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large","bold":true},"insert":"Conditions for Returns:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"• To be eligible for a return, items must be in their original packaging and in the same"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"condition as when you received them. This is where the parcel opening video becomes"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"crucial, as it helps establish the condition of the items at the time of unboxing."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"Refund or Replacement:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"• Based on the nature of the issue, we will either offer a replacement for damaged or incorrect"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"items or provide you with a refund."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large","bold":true},"insert":"Return Shipping:"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"• If the return is due to damaged or incorrect items, we will cover the return shipping costs."},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"At Sirvim.com, we highly value your trust and are dedicated to delivering an outstanding shopping"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"experience. If you have any additional questions or concerns regarding our return policy, please do"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"not hesitate to contact us. Thank you for choosing Sirvim.com for your online shopping needs! Your"},{"attributes":{"align":"justify"},"insert":"\n"},{"attributes":{"size":"large"},"insert":"satisfaction is our priority."},{"attributes":{"align":"justify"},"insert":"\n"},{"insert":"\n"}]}